What Keeps Maryland Moving?
As we shift into drive, Marylanders are on the move — reviving our workforce, rebuilding our economy, and responsibly enjoying life. Always remember to put safety first — on the road and everywhere you go.
DriveEzMD is your new resource to navigate Maryland toll facilities. Our promise is to Keep Maryland Moving with E-ZPass, All-Electronic Tolling, a brand-new website, web chat, more customer service reps, new payment choices, new text notifications and more.
If you're one of our valued E-ZPass Maryland customers, DriveEzMD.com will replace ezpassmd.com. The first time you log in, we’ll ask you to authenticate your account. It’s quick and easy and will ensure your financial information stays secure.
DriveEzMD will also be your resource for the latest news about Maryland’s tolled tunnels, bridges and roadways, as well as for plans to save you money on your daily commute.
DriveEzMD: We Keep Maryland Moving.
Pause for Progress
In order to bring DriveEzMD online for Marylanders this spring, all our customer service operations must pause for progress. That means from Tuesday, April 20, through Wednesday, April 28, tolling is still in effect, but tolling customer services will be temporarily unavailable:
- In-person E-ZPass Customer Service Centers will be closed to the public.
- Web services for E-ZPass accounts and Video Tolling payments will be off-line and inaccessible.
- Toll-free service line (1-888-321-6824) will be down.
To help prepare for the downtime, the MDTA is asking all customers to pay any outstanding Notices of Toll Due (NOTDs), register any new On the Go transponders and perform any necessary account maintenance by Monday, April 19.
Current E-ZPass customers who replenish their accounts automatically using a credit card should make sure that their payment information is up to date on or before April 19. Customers who normally replenish their accounts by cash or check should ensure their E-ZPass account has enough funds on April 19 to cover any tolls that will be incurred before April 29. This is critical because toll collections will continue. Trips that are made during the downtime will be queued and will post to accounts in the first few weeks of the new system’s launch on April 29.
Check out our FAQs below for additional details.
On Thursday, April 29, DriveEzMD is live: Customer Service Centers reopen, DriveEzMD.com is online and 1-888-321-6824 is available with more than triple the number of service reps!
As with any new technology, we expect there will be some bumps along the road when we go live. So please bear with us. Your feedback during our initial weeks of operation is not only welcomed, but is critically important.
What’s To Come?
All-Electronic (cashless) Tolling is statewide. You may have already experienced cashless tolling while driving MDTA roads. Maryland drivers can pay tolls with E-ZPass and Video Tolling. When DriveEzMD launches on April 29, so will something new called Pay-By-Plate!
Pay-By-Plate is a hassle-free way to pay for Maryland tolls. With Pay-By-Plate, tolls are automatically billed to your registered credit card as you use our facilities, with no need for a transponder.
When DriveEzMD.com launches on April 29, you’ll be able to learn more about all the ways to use Maryland toll facilities, including:
- E-ZPass
- Pay-By-Plate
- Video Tolling
My E-ZPass Account
If you're one of our valued E-ZPass Maryland customers, DriveEzMD.com will replace ezpassmd.com. The first time you log in, you'll need to authenticate your account. The authentication process is quick, easy and will ensure your financial information stays secure.
Here’s the step by step validation process:
- Under Account Login, select Click here to validate.
- Enter either transponder or account number.
- Click Continue.
- Enter account PIN*.
- Click Validate PIN.
- Reset security questions and answers and create a new password.
- Click Submit.
- Login page will appear. Enter Account Number, new Password and click Login.
After you authenticate your account, take a test drive of DriveEzMD and find out what's new. While you're there, check out our E-ZPass discount plans.
DriveEzMD: We’ll Keep You Moving!
*If PIN is forgotten, click on Email PIN Reset. An email will be sent to the email address associated with the account. For assistance, please call 1-888-321-6824.
FAQs
We know you may have questions about the temporary service downtime between April 20 – 28. Please click any link below to learn more.
How can I pay my Notice of Toll Due (NOTD)?
Prior to April 20, please visit ezpassmd.com, stop by one of our Customer Service Centers (locations listed here) or call 1-888-321-6824 to pay your Video Tolls. The MDTA has taken steps to ensure that no NOTDs have a final due date between April 20 – 28 when customer services are temporarily unavailable.
Once DriveEzMD goes live on April 29, all Customer Service Centers will reopen to the public with existing COVID-19 protocols, the DriveEzMD.com website will be prepared to process NOTD payments and the toll-free 1-888-321-6824 service line will be fully staffed with customer service representatives ready to welcome you to the next generation of tolling. The ezpassmd.com website will no longer be functional and will redirect customers to DriveEzMD.com.
If customer service operations are temporarily unavailable, are we still getting tolled?
Yes, tolling is still in effect. Customers remain responsible for paying their tolls for use of MDTA facilities. All MDTA projects and services are funded through tolls paid by customers like you who use our toll facilities. In fact, the MDTA does not receive tax funding from the Maryland General Fund nor the Transportation Trust Fund.
Are you one of our 1.4 million valued E-ZPass customers? We encourage you to replenish your E-ZPass account before April 20. Ensuring a positive E-ZPass account balance is critical because trips made during the pause in service operations will be queued and will post to accounts following DriveEzMD’s launch on April 29. You will be billed in phases beginning two weeks after go-live.
What if I plan to use my E-ZPass during the April 20-28 downtime?
While customer service operations will be down, tolling will still be in effect and customers remain responsible for paying their tolls for use of MDTA facilities. Trips that are made during the April 20-28 downtime will be queued and will post to E-ZPass accounts in the first few weeks following the DriveEzMD launch on April 29.
Since the first announcement of DriveEzMD in March, the MDTA has urged E-ZPass customers to replenish their accounts and ensure a positive balance by April 19. Learn more by reading MDTA's March 31 press release.
Need to renew your Hatem Bridge discount plan?
Don’t worry! We’re temporarily extending any discount plans that would expire between April 20 – 28 by 30 days. Starting April 29, visit our new website at DriveEzMD.com, stop by one of our Customer Service Centers (locations listed here) or call 1-888-321-6824 to update your account. If you have a Hatem ‘A’ plan, any tolls you have accrued during this time will be adjusted to the Hatem Bridge Discount Rate of $0.
Need to renew your E-ZPass commuter discount plan?
Don’t worry! We’re temporarily extending any discount plans that would expire between April 20 – 28 by 30 days. If you haven’t set your account to automatically replenish, starting April 29 please visit our new website at DriveEzMD.com, stop by one of our Customer Service Centers (locations listed here) or call 1-888-321-6824 to update your account.
Need to replenish your E-ZPass account?
Tolling will remain in effect during the pause of the system. However, deductions from E-ZPass customers' accounts for tolls during the pause will not be processed until after April 29. Customers should maintain a positive balance on their accounts to ensure E-ZPass transactions are not processed as Video Tolls.
We encourage you to replenish your E-ZPass account before April 20. Ensuring a positive E-ZPass account balance is critical because trips made during the pause in service operations will be queued and will post to accounts following DriveEzMD’s launch on April 29. You will be billed in phases beginning two weeks after go-live.
Starting April 29, visit our new website at DriveEzMD.com, stop by one of our Customer Service Centers (locations listed here) or call 1-888-321-6824 to add funds to your account.
Need an E-ZPass?
Starting April 29, visit our new website at DriveEzMD.com, stop by one of our Customer Service Centers (locations listed here) or call 1-888-321-6824 to sign up for E-ZPass Maryland and get your FREE transponder.
Need to register an E-ZPass On the Go?
You will be able to use your On the Go throughout the tolling services downtime. However, please note: if you purchase and use your On the Go device, but do not register it prior to April 20 and your trips during the downtime exceed the $25 pre-loaded toll balance, you will receive a Notice of Toll Due for any trips made until you register and properly fund your E-ZPass account.
Starting April 29, visit our new website at DriveEzMD.com, stop by one of our Customer Service Centers (locations listed here) or call 1-888-321-6824 to register your device.
Having issues with your E-ZPass transponder?
Make sure your transponder is properly mounted on the windshield when driving our Maryland toll roads to ensure you pay the lowest toll. If you are experiencing issues despite a properly mounted device, starting April 29 please stop by one of our Customer Service Centers (locations listed here) to get a free battery check and/or free transponder replacement.
Is my current E-ZPass transponder compatible with the new system?
Yes! Older transponders can be used with the new system and do not need to be replaced until the battery runs out.
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